Privacy Policy for The PlugStore App

Effective Date: Oct 2025

The PlugStore (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use The PlugStore app (the “App”).

1. Information We Collect
   a) Personal Information You Provide:

• Name, email address, phone number, and account credentials.
• Payment information if you make purchases within the App.
• Profile information you provide (e.g., profile photo).

b) Automatically Collected Information:

• Device information (model, OS version, unique identifiers).
• Usage data (pages visited, features used, session duration).
• IP address and approximate location.

c) Information from Third Parties:

• If you log in via Facebook or Google, we may receive your public profile and email address.

1. How We Use Your Information

• To provide and improve App features.
• To process transactions and deliver products/services.
• To communicate with you about your account, updates, or promotions.
• To comply with legal obligations or enforce our Terms of Service.
• To protect the security and integrity of the App.

1. Sharing Your Information

• We do not sell personal information to third parties.
• We may share information with trusted service providers (e.g., cloud hosting, analytics, payment processors) solely for operating the App.
• We may disclose information if required by law, regulation, or legal process.

1. Data Retention

• Personal information is retained only as long as necessary to provide services or comply with legal requirements.
• We will delete or anonymize data once it is no longer needed.

1. Your Rights

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request deletion of your account and personal information. See our Data Deletion page: [https://www.support.theplughouse.co.za/data-deletion]

1. Security

• We implement reasonable administrative, technical, and physical measures to protect your personal information.

1. Children’s Privacy

• The App is not directed to children under 18. We do not knowingly collect data from children under 18.

1. Changes to This Policy

• We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.

Contact:
Email: support@theplughouse.co.za