Welcome to The Plug House Support Center – your one-stop destination for all help, answers, and guidance. Whether you're a driver, shop owner, or customer, we’re here to support your success every step of the way.
9Am - 8Pm
Welcome to the Help Desk for The Plug House — your all-in-one lifestyle app for ordering food, booking rides, shopping locally, and hiring services in South Africa. If you have questions, need assistance, or want to understand how everything works, you’re in the right place.
Plugged In: Your Top Questions Answered
The Plug House is South Africa’s digital lifestyle marketplace — a single app where you can:
Order food and groceries from local restaurants and shops.
Book transport (rides for yourself or deliveries).
Shop products from independent and established vendors.
Request on-demand services like cleaning, maintenance, or laundry.
Go to the app’s Menu section, then:
Tap Profile
Select Account Info
From here, you can:
Update your name, email, or phone number
If you forget your password, use “Forgot Password” on the login screen to reset via email or SMS.
Here are steps to fix most issues:
Restart your phone
Ensure you’re using the latest app version
Clear the app cache (from phone settings)
Enable location and storage permissions
If problems continue, email support@plughouse.co.za with your phone model, app version, and a screenshot of the error.
You can read them at any time:
How do I place an order for food, products, or services?
Open The Plug House app.
Choose a category — Food, Shop, Transport, or Services.
Browse available vendors or providers in your area.
Add items to your cart or request the service you need.
Select your delivery address, payment method, and confirm the order.
Track the progress of your order or booking in real time.
You’ll get updates when your vendor confirms, when your driver is en route, and once your order is delivered.
Yes — you can cancel an order, but only before the vendor or driver accepts it.
Once accepted, the order enters fulfillment and cancellation may not be possible without penalty.
To cancel:
Go to “My Orders”
Tap on the relevant order
Select “Cancel Order”
If the cancellation period has passed, contact support immediately. We’ll do our best to assist depending on the vendor’s policy.
We currently accept:
Debit/Credit Card (Visa, Mastercard)
Instant EFT (bank transfer via secure gateway)
SnapScan
Cash on Delivery (where supported)
More options (like wallet payments and Payflex) are coming soon.
Visit theplughouse.co.za/register and submit your business details.
Once verified, you’ll get access to:
A seller dashboard
Order notifications
Product and inventory controls
Performance reports
Payouts are processed weekly via EFT, and support is available daily.
We offer two billing models:
Commission-Based: A 8% percentage is deducted per order
Subscription: Fixed monthly fee, zero commission
You can choose the model that fits your business. Large vendors may qualify for custom plans.
Apply via theplughouse.co.za/signup.
You’ll need:
South African ID or valid permit
Valid driver’s license
Roadworthy vehicle (bike, car, or scooter)
A smartphone with GPS access
Once onboarded, you’ll receive delivery training, app access, and daily support.
